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Offshore sportsbook 5Dimes announced this week it was closing its doors to US customers. But there were some hiccups with that move.
Multiple 5Dimes customers have since had their open futures bets and accounts transferred a more obscure offshore site called Betanysports.
The bettors using 5Dimes have overwhelmingly voted it to the top position due to the over 1000 wagering selections it avails to them on daily basis. Be it a weekday or weekend 5dimes offers nothing less than a 1000 plus options to lay a wager for everyone. 5Dimes is composed of a cluster of websites which are. 5Dimes Customer Service. The customer service at 5dimes is above the average you will find elsewhere. They really maximize on helping customers with any questions or concerns as they are highly trained and paid for their positions within the company. You are able to get in touch with 5 Dimes via email, live chat, or over the phone 24/7/365.
The site layout, prices and bet options all look identical to 5Dimes. Review sites note betanysports is also based in Costa Rica and a “sister site” to 5Dimes.
And that’s with having 4 sites on the Grand Poker Network – IslandCasino.com, SportBet.com, VietBet.eu and 5Dimes. Despite having multiple sites, the entire network struggles with traffic. According to Poker Scout they see less than 1-7 players on a rolling 24-hour basis. It started with $60 in my account, which In return I hit using their lottery platform for $1200! I called and requested a payout on my free payout date and was told that I could only withdraw $330 because their processor was down and due to the fact other players had beaten me to payout requests which left me only able to withdraw $330!
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As one Reddit user reported: “5D transferred my entire account over, and it went flawlessly. All account info, all pending bets, balance, etc…all transferred and looks exactly like 5d did.”
The simplicity of the migration suggests that 5Dimes and betanysports might run on the same platform. Migrations simply aren’t that easy otherwise.
Using the same platform doesn’t necessarily mean the companies are connected, but it does raise some questions.
Multiple Reddit and social media users also reported a straightforward switch and that betanysports was identical to 5Dimes.
What is going on behind the scenes at 5Dimes?
The company and customer service agents said there was no relationship between the two sites.
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It’s also important to note not all customers were offered the chance to switch. Some bettors with massive +EV futures simply had them voided.Legal Sports Report also asked 5Dimes customer support for options for betting with the site closing off the US. No suggestion or offer to move was given. (The account also had no deposit history, for what it’s worth.)
There’s obviously a huge imbalance here in favor of the book. They’ve already collected on a lot of losing NHL and NBA futures. And now they can cancel the remaining live tickets.
That might explain why betanysports stopped accepting transfers on Tuesday, as some 2+2 users reported.
Bettors were also told that the minimum withdrawal amount on account balances was $100, causing more issues for smaller players.
How did we get here?
Remember, 5Dimes is closing US customers because it wants to relauchits operations with a “fresh start”. The company hinted it could be looking at the regulated market.
However, it declined to provide any details on how such a relaunch would work. One option laid out by Eilers & Krejcik analyst Chris Krafcikcould be the PokerStars route.
That is, some kind of settlement with the Department of Justice, then a sale of assets, like the brand and tech stack, to a third party.
That’s assuming the 5Dimes brand and tech has any value left, that is. Perhaps the most valuable asset is the database of US customers built over two decades.
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Regardless of what’s really going on behind the scenes, the push for a 5Dimes rehabilitation and “fresh start,” hasn’t exactly started out promisingly.